Returns & Refunds

Right of Withdrawal (EU/UK Consumers)

If you are a consumer residing in the European Union or United Kingdom, you have the legal right to withdraw from the Contract within 14 days without giving any reason, subject to the conditions set out in this section. The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the Product.

To exercise your right of withdrawal, you must notify us of your decision to withdraw by making a clear statement (for example, by email or letter) using the contact details provided here. You may, but are not required to, use the Withdrawal Form, which is available here.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your decision to withdraw before the 14-day withdrawal period has expired.

If you withdraw from the Contract in accordance with this section, we will reimburse all payments received from you, including the cost of standard delivery, without undue delay and in any event no later than 14 days from the day on which we receive the returned Product. We may withhold reimbursement until we have received the Product back. Refunds will be issued using the same means of payment used for the original transaction, unless you have expressly agreed otherwise. If you paid using cryptocurrency, you agree that reimbursement may be made in fiat currency equivalent to the original purchase price, as cryptocurrency refunds are not technically feasible.

You must return the Product without undue delay and in any event no later than 14 days from the day on which you communicate your decision to withdraw. You are responsible for the direct cost of returning the Product. You are also liable for any diminished value of the Product resulting from handling other than what is necessary to establish its nature, characteristics, and functioning.

The Product is supplied in tamper-evident, security-sealed packaging. Your right of withdrawal does not apply if the tamper-evident seal has been broken, removed, or damaged, or if the Product has been opened, initialized, paired, or used in any way. Because the Product is a security-sensitive device, once the seal is broken or the Product is activated, it cannot be returned for a refund.

If a returned Product shows a broken seal or signs of activation or use, we may refuse the refund in full.

Returns and Refunds (Non-EU/Non-UK Customers)

If you are not a resident of the European Union or the United Kingdom, your ability to return the Product is governed solely by this section and by any mandatory consumer protection laws that apply in your jurisdiction. Unless otherwise required by applicable law, we do not offer a general right of return or refund for change of mind once a Contract has been formed.

We may, at our discretion, accept a return of an unused Product only if (i) the Product is returned in its original, unopened, and undamaged tamper-evident security packaging; (ii) all accessories and documentation are included; and (iii) the Product is returned within 14 days of delivery. If these conditions are met, we will refund the purchase price using the same payment method used for the original transaction, unless we expressly agree otherwise. If you paid using cryptocurrency, any refund will be made in fiat currency equal to the original purchase amount. Shipping fees, customs charges, taxes, and return postage are non-refundable.

We cannot accept returns or issue refunds for any Product that has been opened, unsealed, initialized, paired, activated, or used in any way, or where the tamper-evident seal has been removed or damaged. Because the Product is a security-sensitive device designed to store private cryptographic keys, once opened, it cannot be resold or safely returned to inventory.

If you receive a Product that is damaged in transit or appears to have a manufacturing defect, you must notify us within 7 days of delivery using our contact details. We may request evidence, including photographs or videos, to assess the issue and determine whether a replacement or refund is appropriate. This returns process for damaged or defective Products does not affect your statutory rights (if any) under the laws of your jurisdiction.

We reserve the right to refuse any return that does not comply with this section, that shows signs of use or tampering, or that is returned without prior authorisation.