Warranty Statement

Limited Hardware Warranty

We warrant that the Product is free from defects in materials and workmanship at the time of delivery and that it will operate in accordance with its basic hardware specifications up to the point of its first initialization, activation, pairing with the App, or other functional use ("Initialization"). This limited hardware warranty applies for a period of 25 years from the date of delivery ("Warranty Period"), but only to defects that are discovered before or during the Initialisation process.

If the Product is defective before or during Initialization, we will, at our discretion, replace it with an equivalent product or refund the purchase price. To submit a claim, you must contact us at [email protected], provide proof of purchase, and follow the return instructions we provide. We may request reasonable evidence demonstrating that the defect occurred before or during Initialization, including but not limited to photographs of the Product and its packaging.

Warranty Period

The Warranty Period is 25 years from the date of delivery, but applies only to defects discovered before or during Initialization. After successful Initialization, the Product is considered to be in normal operational use and falls outside the scope of this limited hardware warranty, subject to any mandatory statutory rights that may apply.

Exclusions

This warranty does not apply to:

• any Product that has been successfully initialized, activated, paired, or used;
• defects or damage arising after Initialization;
• damage caused by misuse, improper handling, accidents, exposure to liquids or extreme temperatures, physical force, or use contrary to instructions;
• cosmetic issues or normal wear and tear;
• any inability to access, recover, or secure digital assets, private keys, seed phrases, or PINs; and
• any issue relating to software, third-party applications, or integrations.

Because the Product is a cryptographic security device, it is not repairable or refurbishable after Initialization.

Statutory Rights

This limited warranty does not affect your statutory rights under EU consumer-protection law, including your legal guarantee of conformity, or any other mandatory consumer rights that may apply in your jurisdiction.