Webshop Terms and Conditions of Sale

Scope and Acceptance of These Terms

These Terms and Conditions of Sale ("Terms") apply to all purchases of physical products, including the NFC hardware wallet card ("Product(s)"), made through our online store ("Webshop"). By placing an order, you enter into a sales contract with Blockadopt d.o.o. subject to these Terms. These Terms govern only the purchase, delivery, return, warranty and other commercial aspects relating to the physical Product. They do not govern your access to or use of the Company's unhosted, non-custodial wallet software application, whether accessed as a web wallet, browser extension or mobile application (collectively, the "Wallet" or the "App").

The Wallet is a user interface that enables users to interact with supported decentralised networks and protocols, and its use is governed exclusively by the separate Terms of Service, which form no part of these Terms. In the event of any conflict, these Terms apply solely to the sale of the Product, while the Terms of Service exclusively govern the use of the Wallet. If you do not agree with these Terms, please do not place an order.

Who We Are

The Webshop is operated by Blockadopt d.o.o., a company incorporated and existing under the laws of the Republic of Croatia, with its registered office at Ilica 1A, Zagreb (Grad Zagreb), company registration number (MBS): 081421039, and VAT identification number (OIB): 34602179756, where applicable ("Company", "we", "us", or "our"). You can contact us at [email protected] regarding any questions or issues relating to your purchase of the Product.

If you are a resident of the European Union, United Kingdom, or any jurisdiction requiring the identification of the seller or the importer of record, the entity listed above is the contracting seller of the Product unless otherwise expressly stated on the Webshop or your order confirmation.

If we sell or ship the Product to jurisdictions in which an authorised importer, distributor, or responsible economic operator is required (including the EU and UK for products manufactured outside those territories), the identity and contact details of such entity will be clearly stated on the Product packaging and/or order confirmation. Unless explicitly identified as such, the Company is not the importer of record for shipments outside its country of establishment.

All references to "you" or "Customer" in these Terms refer to the individual or legal entity placing an order via the Webshop.

Product Description and Key Characteristics

The Products offered via the Webshop may include hardware devices, accessories, or other physical items ("Product(s)"). The NFC hardware wallet card is an NFC-enabled smart card incorporating an embedded secure element designed to facilitate the secure generation, storage, and use of cryptographic keys. The Product operates as a non-custodial hardware wallet card, meaning that all private keys are generated and stored locally on the secure element of the card. The Product does not contain a battery, does not provide internet or cellular connectivity, and communicates solely via NFC when physically tapped against a compatible device.

Use of the Product requires pairing with the Company's separate unhosted, non-custodial wallet software application, available as a web wallet, browser extension, and mobile application (collectively, the "Wallet" or "App"). The Wallet is a user interface that enables users to store and manage their own cryptographic keys on their personal devices, interact with supported decentralised networks and protocols, link to decentralised applications (including decentralised exchanges), broadcast transactions, perform on-chain swaps through third-party smart contracts, and access other decentralised functionality. These software features are not part of the Product and are not provided under these Terms. The Wallet is governed exclusively by the Terms of Service, which do not form part of this sales contract.

The Product is not a payment card, electronic money instrument, financial product, virtual asset custody solution, or regulated crypto-asset service. It is a hardware device only. You are solely responsible for the secure handling of the Product, the PIN, the recovery phrase, and all private keys generated by or used with the Product. Loss, damage, misuse, compromise, or unauthorised access to the Product may result in the permanent loss of access to digital assets associated with the Wallet, and the Company bears no responsibility or liability for any such loss.

To place an order for the Product through the Webshop, you must follow the checkout process displayed on the Webshop, provide accurate and complete information as requested, and submit payment through one of the supported payment methods. By placing an order, you are making a binding offer to purchase the Product in accordance with these Terms.

Ordering and Contract Formation

After you place an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order. A binding contract for the sale of the Product ("Contract") is formed only when we send you a separate email confirming that your order has been accepted and dispatched ("Order Confirmation"). We reserve the right, at our sole discretion, to decline or cancel any order prior to issuing the Order Confirmation, including but not limited to situations involving suspected fraud, errors in pricing or product information, stock unavailability, regulatory or export restrictions, or attempted shipment to sanctioned or otherwise restricted jurisdictions.

By placing an order, you confirm that all information you provide, including your name, delivery address, and contact information, is true, accurate, and complete. You are responsible for ensuring that the Product can be lawfully imported into the country of delivery, unless otherwise expressly stated. If the information you provide is inaccurate or incomplete and this results in failed delivery, misdelivery, or customs issues, we are not liable for such failure and may charge you for any resulting costs.

We may contact you to verify information or request additional details before accepting an order. If we cannot reach you or verify the information to our satisfaction, we may cancel the order and issue a refund. We are under no obligation to accept any order and may refuse service to anyone where permitted by applicable law.

Notwithstanding the foregoing, we reserve the right to cancel the Contract after issuing the Order Confirmation in the event of (i) suspected fraud or unlawful activity; (ii) inability to legally ship the Product to your jurisdiction due to export controls, sanctions, or customs restrictions; (iii) stock unavailability or manufacturing issues making performance impossible; (iv) material errors in Product information or pricing; or (v) any other circumstance in which fulfilling the Contract is impossible or prohibited by law. In such cases, we will notify you and issue a full refund without undue delay.

Pre-Orders

Certain Products offered via the Webshop may be made available for purchase on a pre-order basis before they are ready for dispatch ("Pre-Order Products"). If you place a pre-order, you acknowledge and agree that the Product is not yet in stock and will be shipped only once it becomes available. An estimated dispatch window may be displayed at checkout; such dates are indicative only and may be subject to change due to manufacturing, logistics, or supply-chain constraints.

By placing a pre-order, you authorise us to collect payment at the time your order is submitted. Payment collection does not constitute acceptance of the order or confirmation of availability. The sales contract is formed only when we send you an order-confirmation email or when the Product is dispatched, whichever occurs first.

You may cancel your pre-order at any time before the Product has been dispatched, in which case we will issue a refund within 14 days of receiving your cancellation request. The statutory right of withdrawal for consumers begins only upon delivery of the Product. If applicable, the sealed-goods exception described in these Terms applies equally to Pre-Order Products once delivered.

If we are unable to meet the estimated dispatch timeline, we will notify you without undue delay and provide a revised estimate. If the revised estimate is not acceptable to you, you may cancel the pre-order and receive a full refund. We reserve the right to cancel a pre-order due to unforeseen circumstances, including but not limited to production issues, regulatory restrictions, or inability to fulfil shipping requirements; in such cases, you will be refunded in full.

Applicable taxes and duties will be calculated based on the applicable rules at the time the Product is dispatched. Invoices for Pre-Order Products are issued at the time of dispatch in accordance with applicable VAT regulations.

Customised Products (Pre-)orders

If you purchase a Product that includes personalisation or customisation (including but not limited to custom artwork, graphics, initials, images, logos, or any other design provided or selected by you) ("Customised Product"), you may cancel your order within 24 hours of placing it by clicking the "cancel order" link included in your Order Confirmation email.

After the 24-hour period has expired, the order for a Customised Product becomes final, binding, and non-refundable, regardless of whether the Product was placed as a standard order or a pre-order and regardless of whether production has already begun.

The statutory right of withdrawal does not apply to Customised Products, as such products are made to your specifications or are clearly personalised. Therefore, once the 24-hour cancellation window has expired, you may not withdraw from the Contract, return the Customised Product, or receive a refund unless the Product is defective as described below.

You acknowledge and agree that production of Customised Products typically begins shortly after your order is submitted. Because Customised Products cannot be reused, resold, or reprocessed, and because the design is created specifically for you, we cannot accept cancellations, returns, or refunds after the initial 24-hour period, even if production has not yet completed at the moment you contact us. The above exclusion does not affect your statutory rights.

If a Customised Product is defective, damaged, or does not conform to the Contract upon delivery, you retain your rights under the legal guarantee of conformity, including the right to request repair, replacement, or other remedies required by applicable law. However, we do not accept returns or provide refunds for Customised Products on the basis of design preferences, errors in the submitted artwork, spelling mistakes, low-resolution images, or other issues arising from the content you provided.

You are solely responsible for ensuring that all custom content (including text, images, and design elements) is accurate, lawful, non-infringing, and suitable for production. We are not responsible for errors or defects resulting from content you supply, nor for refusing to produce designs that violate intellectual property rights, public-order regulations, or our content guidelines.

Pricing, Taxes, and Duties

All prices displayed on the Webshop are listed in the currency indicated on the Product page or checkout screen. We reserve the right to change prices at any time; however, such changes will not affect any orders for which an Order Confirmation has already been issued.

Prices displayed on the Webshop include applicable VAT or sales taxes where required by law. For orders shipped outside the seller's tax jurisdiction, additional import duties, taxes, or customs fees may be charged by local authorities or the courier upon or before delivery. These charges, if applicable, are your responsibility as the importer of record. We are not responsible for delays or additional charges arising from customs processing.

Where permitted, we may offer an option for prepaid duties or taxes. If such an option is available and selected at checkout, the applicable charges will be clearly displayed and added to your order total. Otherwise, you remain solely responsible for any additional amounts levied by customs in your jurisdiction.

If you choose to pay using cryptocurrencies, you acknowledge that crypto payments are inherently volatile and irreversible. The final amount due, as displayed at checkout, is fixed at the time of payment and is not subject to adjustment or refund based on subsequent price fluctuations in the relevant cryptocurrency or fiat currency. Refunds for crypto payments, where permitted under these Terms, will be processed in fiat currency equivalent to the original purchase price paid, unless expressly stated otherwise.

You are responsible for ensuring that the payment method used is authorised and valid. We may use third-party payment processors, who may have their own terms and privacy policies governing the use of their services. We are not responsible for any errors, delays, or failures caused by such third-party payment processors.

Intellectual Property and Custom Designs

Company Intellectual Property

All intellectual property rights in and to the Product, the Wallet, the Webshop, and all related materials, including but not limited to designs, hardware schematics, firmware, software, source code, user interfaces, graphics, trademarks, branding, packaging, text, documentation, and any other proprietary content, are and shall remain the exclusive property of the Company or its licensors. No rights or licenses are granted to you except for those expressly provided in these Terms or in the App Terms of Service.

You may not copy, modify, distribute, sell, reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, technical architecture, or underlying components of the Product or Wallet. You may not use the Company's name, trademarks, logos, or branding without our prior written consent.

User-Provided Designs for Customization

If the Webshop allows you to upload, submit, or provide designs, artwork, images, text, or other content ("Custom Designs") for printing, engraving, or otherwise applying to the Product:

• You represent and warrant that you own all necessary rights to the Custom Designs or have obtained all required permissions, and that the Custom Designs do not infringe any third-party intellectual property rights, privacy rights, moral rights, or other proprietary rights.
• You are solely responsible for the content, legality, and quality of the Custom Designs.

The Company does not claim ownership of your Custom Designs; however, by submitting them, you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and apply the Custom Designs solely for the purpose of producing, manufacturing, and delivering the customized Product you ordered.

You may not submit Custom Designs that are unlawful, defamatory, obscene, hateful, violent, discriminatory, sexually explicit, misleading, or otherwise inappropriate, or that promote illegal activities, extremist ideology, or content harmful to minors. The Company may refuse or remove any Custom Design at its sole discretion.

The Company reserves the right to reject, remove, modify, or refuse to print or apply any Custom Design that:

• infringes or appears to infringe intellectual property rights;
• contains protected trademarks, logos, or copyrighted works without authorisation;
• violates applicable laws or regulations; or
• is deemed inappropriate, offensive, or unsafe.

The Company shall not be liable for refusing to process or produce any Custom Design.

Indemnification for Custom Designs

You agree to indemnify, defend, and hold harmless the Company and its affiliates, directors, officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your Custom Designs,
• any allegation that the Custom Designs infringe or violate the rights of any third party, or
• your breach of this Section (Intellectual Property and Custom Designs).

While the Company reserves the right to review Custom Designs, it has no obligation to monitor user submissions, enforce user rights, or verify ownership or legality of Custom Designs. You remain solely responsible for ensuring that your Custom Designs comply with applicable laws and these Terms.

Payment Methods

We accept the payment methods displayed on the Webshop at the time you place your order. These may include credit or debit cards, supported digital wallets, and select cryptocurrency payment options ("Payment Methods"). The availability of Payment Methods may vary by country or at our discretion.

You authorise us to charge your selected Payment Method for the total amount shown at checkout, including the purchase price, applicable taxes, shipping fees, and any other charges disclosed to you before you confirm your order. You represent and warrant that you are authorised to use the Payment Method provided and that the information you submit is accurate.

If you pay using cryptocurrencies, you acknowledge and agree that crypto transactions are final and irreversible. The price displayed at checkout is fixed at the moment of payment and will not be adjusted to reflect subsequent price fluctuations. In the event that a refund is issued for a crypto-paid order, the refund will be made in fiat currency equal to the original purchase price, unless expressly stated otherwise. We are not responsible for the timing, fees, or confirmation delays of cryptocurrency networks or wallet providers.

We may use third-party payment processors to collect and process payments on our behalf. Such processors may require you to agree to their own terms and privacy policies before using their services. We are not responsible for any errors, delays, declined transactions, or technical issues caused by these third-party processors.

We reserve the right to refuse or cancel a transaction if we suspect fraud, unauthorised use of a Payment Method, violations of applicable law (including sanctions and export controls), or any other activity that we determine, in our sole discretion, to pose a risk to our customers or business. Payment must be received in full before your order can be accepted and processed.

Delivery and Shipping

We offer delivery to the countries and regions listed on the Webshop. Delivery options, estimated delivery times, and applicable shipping fees will be displayed at checkout. All delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, courier availability, customs clearance, and other factors outside our control.

Orders are shipped using third-party reputable international carriers. Once your order is dispatched, you will receive a Shipping Confirmation and, where available, a tracking number. Ownership of the Product transfers to you when we dispatch it to the courier, and from that moment, the courier is responsible for the safe transport of your shipment. Risk of loss or damage to the Product transfers to you upon delivery at the address you provided.

If the Product is shipped to a country or region outside the country from which we dispatch the order, you may be required to pay import duties, customs charges, taxes, brokerage fees, or other amounts, which are assessed by the customs authorities or courier service in the destination country. These charges, if applicable, are your responsibility as the importer of record unless otherwise expressly stated at checkout. We are not responsible for delays caused by customs processes or for packages held, inspected, or confiscated by customs authorities.

You must ensure that the delivery address and contact details provided at checkout are accurate and complete. If the courier is unable to deliver the Product due to incorrect or incomplete address information, refusal of delivery, or failure to collect the package, the shipment may be returned to us or disposed of by the courier in accordance with their policies. We are not responsible for losses arising from incorrect delivery information or failure to receive the Product, and additional fees may apply for reshipment.

We reserve the right to refuse to ship the Product to certain jurisdictions where delivery is unsafe, impractical, or restricted by law. We do not ship to countries or regions subject to comprehensive sanctions, embargoes, or export restrictions under EU, UK, US (OFAC), UN, or applicable national laws. If your order is placed with a shipping address in a restricted jurisdiction, or if you are identified as a restricted or sanctioned person, we may cancel the order and issue a refund, subject to any applicable processing fees.

If a shipment is lost or severely delayed while in transit, please contact us promptly so we may assist you. However, we are not liable for courier errors, third-party delays, or circumstances outside our reasonable control. Shipments may be subject to export control laws. We reserve the right to cancel any order that cannot be legally shipped to its destination.

Radio-Frequency Components and Transport Conditions

The Product contains radio-frequency devices and components (including, without limitation, the NFC antenna, secure element, and other embedded electronic modules) that may be sensitive to conditions encountered during international transport, customs inspection, security screening, electromagnetic exposure, or other external factors beyond our control. Such conditions may include, but are not limited to, handling by carriers, exposure to X-ray or scanning equipment, temperature fluctuations, compression, or contact with electromagnetic fields generated by third-party equipment or environments.

Although we take all reasonable measures to ensure that the Product is properly packaged and protected during shipment, we cannot guarantee that its radio-frequency components will not be subjected to processes, inspections, or environmental influences carried out by third parties (such as transportation operators, customs authorities, or security agencies). These processes are independent of us and may affect the performance of RF components in ways that cannot be prevented, predicted, or verified by us prior to delivery.

Delivery Times

Once your order has been dispatched, the estimated delivery timeframe typically ranges from [X to Y business days], depending on the destination and the shipping method selected at checkout. These delivery estimates are provided for guidance only and represent the standard time required for international shipments under normal conditions. Actual delivery times may be longer due to customs clearance procedures, import inspections, carrier delays, local delivery conditions, peak-season congestion, or other factors outside our reasonable control.

Accordingly, while we take all reasonable steps to ensure timely delivery, we cannot be held liable for delays caused by customs authorities, shipping carriers, or other third parties involved in the transportation and handling of your shipment, nor for delays resulting from events beyond our reasonable control. Delivery estimates should therefore be considered indicative and not binding.

Right of Withdrawal (EU/UK Consumers)

If you are a consumer residing in the European Union or United Kingdom, you have the legal right to withdraw from the Contract within 14 days without giving any reason, subject to the conditions set out in this Section. The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the Product.

To exercise your right of withdrawal, you must notify us of your decision to withdraw by making a clear statement (for example, by email or letter) using the contact details provided here. You may, but are not required to, use the Withdrawal Form, which is available here. You may complete and submit the withdrawal form available on our website electronically. We will send you an acknowledgement of receipt of your notice of withdrawal without delay by email.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your decision to withdraw before the 14-day withdrawal period has expired.

If you withdraw from the Contract in accordance with this Section, we will reimburse all payments received from you, including the cost of standard delivery, without undue delay and in any event no later than 14 days from the day on which we receive the returned Product. We may withhold reimbursement until we have received the Product back. Refunds will be issued using the same means of payment used for the original transaction, unless you have expressly agreed otherwise. If you paid using cryptocurrency, you agree that reimbursement may be made in fiat currency equivalent to the original purchase price, as cryptocurrency refunds are not technically feasible.

You must return the Product without undue delay and in any event no later than 14 days from the day on which you communicate your decision to withdraw. You are responsible for the direct cost of returning the Product. You are also liable for any diminished value of the Product resulting from handling other than what is necessary to establish its nature, characteristics, and functioning.

The Product is supplied in tamper-evident, security-sealed packaging. Your right of withdrawal does not apply if the tamper-evident seal has been broken, removed, or damaged, or if the Product has been opened, initialized, paired, or used in any way. Because the Product is a security-sensitive device, once the seal is broken or the Product is activated, it cannot be returned for a refund.

If a returned Product shows a broken seal or signs of activation or use, we may refuse the refund in full.

Returns and Refunds (Non-EU/Non-UK Customers)

If you are not a resident of the European Union or the United Kingdom, your ability to return the Product is governed solely by this Section and by any mandatory consumer protection laws that apply in your jurisdiction. Unless otherwise required by applicable law, we do not offer a general right of return or refund for change of mind once a Contract has been formed.

We may, at our discretion, accept a return of an unused Product only if (i) the Product is returned in its original, unopened, and undamaged tamper-evident security packaging; (ii) all accessories and documentation are included; and (iii) the Product is returned within 14 days of delivery. If these conditions are met, we will refund the purchase price using the same payment method used for the original transaction, unless we expressly agree otherwise. If you paid using cryptocurrency, any refund will be made in fiat currency equal to the original purchase amount. Shipping fees, customs charges, taxes, and return postage are non-refundable.

We cannot accept returns or issue refunds for any Product that has been opened, unsealed, initialized, paired, activated, or used in any way, or where the tamper-evident seal has been removed or damaged. Because the Product is a security-sensitive device designed to store private cryptographic keys, once opened, it cannot be resold or safely returned to inventory.

If you receive a Product that is damaged in transit or appears to have a manufacturing defect, you must notify us within 7 days of delivery using our contact details. We may request evidence, including photographs or videos, to assess the issue and determine whether a replacement or refund is appropriate. This returns process for damaged or defective Products does not affect your statutory rights (if any) under the laws of your jurisdiction.

We reserve the right to refuse any return that does not comply with this Section, that shows signs of use or tampering, or that is returned without prior authorisation.

Security Seal and Activation

The Product is supplied in tamper-evident, security-sealed packaging to ensure the integrity of the device prior to first use. Because the Product is a security-sensitive device designed to generate, store, and protect private cryptographic keys within its secure element, the condition of the seal is essential to verifying that the Product has not been accessed, altered, or compromised prior to delivery.

By breaking, removing, or damaging the tamper-evident seal, or by opening, initializing, pairing, or activating the Product in any way, you acknowledge and agree that:

• the Product is deemed used and activated;
• for security reasons, the Product cannot be inspected, tested, or resold;
• the Product is no longer eligible for withdrawal or return, and any return right for change of mind expires immediately; and
• no refund will be provided for any Product with a broken or missing seal, except where a manufacturing defect is proven and where such defect can be verified without compromising the security of the device.

If a returned Product is found to have a broken, removed, or tampered seal, or shows any signs of activation or use, we may refuse the return and decline to issue any refund.

For your security, do not use the Product if it arrives with a seal that appears broken, damaged, or missing. In such cases, you must notify us immediately upon delivery and before attempting to initialize the Product.

Non-Custodial Security & Customer Responsibilities

The Product and the Wallet are designed as non-custodial tools that enable you to generate, store, manage, and use your own private cryptographic keys. Private keys, PIN codes, recovery phrases, and all other security credentials are created and stored locally on your devices and are never created, stored, accessed, managed, or recoverable by the Company. The Company does not have the ability to restore, reset, or recover your private keys, PIN, recovery phrase, or any digital assets associated with them.

You acknowledge and agree that you are solely responsible for:

• maintaining full control and confidentiality of your private keys, PIN code, recovery phrase, and any other security credentials;
• safeguarding the Product and ensuring that it is stored securely and protected against unauthorised access, physical damage, loss, theft, or environmental exposure;
• ensuring that your mobile device, browser, or computer is free from malware, spyware, viruses, and other security threats that could compromise your credentials;
• verifying the authenticity of the Wallet, including checking that you are using the official application or website and not a phishing or spoofed interface;
• managing your own interactions with blockchain networks, decentralised applications (DApps), decentralised exchanges (DEXs), and third-party smart contracts; and
• assessing the risks associated with using the Wallet or blockchain-based technologies, including transaction costs, network congestion, protocol vulnerabilities, market risk, slippage, and irreversible transactions.

The Company does not and cannot control blockchain networks, smart contracts, DApps, DEXs, validators, miners, or any third-party systems. Transactions initiated through the Wallet or using the Product are irreversible and may be subject to delays, failures, or unexpected behaviour inherent to decentralised networks. You assume full responsibility for all actions taken using your private keys, whether or not authorised by you.

The Company is not liable for any loss, theft, unavailability, compromise, or misuse of private keys, recovery phrases, PIN codes, or digital assets; nor for any transactions conducted using your keys; nor for any interaction with decentralised networks or third-party services, including smart-contract vulnerabilities, protocol failures, network errors, or malicious activity by third parties. Any loss of access to your digital assets resulting from your actions, inactions, or device failures is your sole responsibility.

You understand and agree that the security of your digital assets ultimately depends on your own practices and that using the Product and the Wallet carries inherent risks associated with decentralised technologies.

Limited Hardware Warranty

We warrant that the Product is free from defects in materials and workmanship at the time of delivery and that it will operate in accordance with its basic hardware specifications up to the point of its first initialization, activation, pairing with the App, or other functional use ("Initialization"). This limited hardware warranty applies for a period of 25 years from the date of delivery ("Warranty Period"), but only to defects that are discovered before or during the Initialisation process.

If the Product is defective before or during Initialization, we will, at our discretion, replace it with an equivalent product or refund the purchase price. To submit a claim, you must contact us at [email protected], provide proof of purchase, and follow the return instructions we provide. We may request reasonable evidence demonstrating that the defect occurred before or during Initialization, including but not limited to photographs of the Product and its packaging.

Exclusions

This warranty does not apply to:

• any Product that has been successfully initialized, activated, paired, or used;
• defects or damage arising after Initialization;
• damage caused by misuse, improper handling, accidents, exposure to liquids/extreme temperatures, physical force, or use contrary to instructions;
• cosmetic issues or normal wear and tear;
• any inability to access, recover, or secure digital assets, private keys, seed phrases, or PINs; or
• any issue relating to software, third-party applications, or integrations.

Because the Product is a cryptographic security device, it is not repairable or refurbishable after Initialization.

Statutory Rights

This limited warranty does not affect your statutory rights under EU consumer-protection law, including your legal guarantee of conformity.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its affiliates, directors, officers, employees, agents, and contractors shall not be liable for any indirect, incidental, punitive, exemplary, special, or consequential damages, including without limitation loss of profits, loss of data, loss of business, or loss of goodwill, arising out of or related to the Contract, the purchase or use of the Product, or your access to or use of the Wallet.

Because the Product and the Wallet are non-custodial tools that allow you to generate and manage your own private cryptographic keys, you acknowledge and agree that you bear full responsibility for safeguarding your private keys, PIN code, recovery phrase, and any digital assets associated with them. Accordingly, the Company shall not be liable for any loss, theft, compromise, corruption, deletion, inaccessibility, or unauthorised use of digital assets, private keys, recovery phrases, or security credentials, whether resulting from user error, Product misuse, device failure, malware, phishing attacks, protocol vulnerabilities, blockchain failures, interaction with third-party smart contracts or decentralised applications, or any other cause.

The Company does not control and is not responsible for any aspect of blockchain networks, decentralised protocols, DApps, DEXs, validation mechanisms, smart contracts, or third-party services. The Company shall not be liable for any losses arising from network congestion, transaction delays or failures, slippage, smart-contract errors, protocol exploits, vulnerabilities, or security breaches on any third-party system.

Except where liability cannot be excluded or limited by applicable mandatory law, the total aggregate liability of the Company for all claims arising out of or related to the Contract, the Product, or these Terms shall not exceed the purchase price of the Product that gave rise to the claim.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. If you are a consumer, your statutory rights remain unaffected.

Compliance, Export Controls & Restricted Use

The Product may be subject to export control laws, sanctions regulations, and trade restrictions imposed by the European Union, the United Kingdom, the United States, the United Nations, and other applicable jurisdictions. By purchasing or using the Product, you agree to comply with all such laws and regulations.

We do not ship the Product to, or knowingly transact with, any individual, entity, or jurisdiction subject to comprehensive sanctions or embargoes, including without limitation those imposed by the EU, UK, U.S. Office of Foreign Assets Control (OFAC), or the United Nations. If your order includes a delivery address in a restricted jurisdiction, or if you appear on any applicable sanctions or restricted-party list, we may cancel your order and issue a refund, subject to applicable processing fees.

You represent and warrant that:

• you are not a resident of, located in, or accessing the Webshop from a sanctioned or restricted jurisdiction;
• you are not listed on any sanctions or restricted-party list;
• you will not use, export, re-export, transfer, or resell the Product in violation of any applicable export control or sanctions laws; and
• you will not distribute or make the Product available to any person or jurisdiction where such distribution or use would be unlawful.

You acknowledge that the importer of record (as defined by the customs authorities in your jurisdiction) is generally responsible for ensuring that the Product may be lawfully imported into the destination country, including compliance with customs requirements, import permits, or local technical certifications. Unless explicitly stated otherwise, the Company is not the importer of record for shipments outside its country of establishment.

Any attempt to circumvent applicable sanctions, export restrictions, or compliance measures may result in cancellation of your order, refusal of service, and reporting to the relevant authorities.

Personal Data & Privacy

We collect and process certain personal data in connection with your order, payment, and delivery of the Product. Such data may include your name, contact details, delivery address, payment information, and any other information necessary to fulfil your purchase. We may also share this data with third-party service providers such as payment processors, logistics partners, and customer support providers, solely for the purpose of processing your order.

All collection, use, and processing of personal data is governed by our separate Privacy Policy, which is available on our website and forms an integral part of these Terms. By placing an order, you acknowledge that you have read and understood our Privacy Policy.

Governing Law & Jurisdiction

These Terms and the Contract, as well as any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Croatia, without regard to any conflict-of-law principles that would result in the application of the laws of another jurisdiction.

The courts of Croatia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Contract. Notwithstanding the foregoing, if you are a consumer residing in the European Union or United Kingdom, nothing in these Terms shall deprive you of any mandatory consumer protections available under the laws of your jurisdiction.

Each party agrees that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or to the sale of the Product.

Changes to These Terms

We may update or amend these Terms from time to time, for example to reflect changes in our products, business operations, or legal and regulatory requirements. Any changes will apply only to orders placed after the date on which the updated Terms are published on the Webshop. The Terms that were in effect at the time you placed your order will apply to that purchase and form the Contract between you and us. We encourage you to review the Terms each time you make a purchase. If we make changes that materially affect your existing rights or obligations under an ongoing order, we will notify you using the contact information you provided during checkout.

Customer Support, Complaints and Contact Information

If you have any questions, concerns, or complaints regarding your order, delivery, or the Product, you may contact us at:

Email: [email protected]
Address: Ilica 1A, Zagreb, Croatia (Blockadopt d.o.o.)

We will review and respond to your inquiry within a reasonable time and in accordance with applicable consumer-protection laws. If you are an EU or UK consumer and your complaint cannot be resolved through our internal complaint-handling process, you may have the right under your local laws to refer the matter to an alternative dispute resolution (ADR) body. While we do not commit to participating in any specific ADR process, we will consider such requests in good faith.

Miscellaneous

Device compatibility depends on third-party hardware and software, including NFC capabilities and operating system versions or updates. The Company does not guarantee that the Product or the Wallet will remain compatible with all devices, operating systems, or third-party platforms, and is not responsible for any limitations arising from such third-party technologies.

The Company shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, labour disputes, embargoes, epidemics, power outages, cyberattacks, or failures of third-party service providers. In such cases, the time for performance shall be extended for a period equal to the duration of the event preventing performance.

Availability of the Product on the Webshop does not guarantee that the Product is in stock at the time you place your order. We reserve the right to discontinue or modify the Product at any time without prior notice. We make reasonable efforts to ensure accuracy in pricing, descriptions, and other information on the Webshop; however, typographical, technical, or other errors may occur. If an error is identified after you place an order, we may contact you for instructions or cancel the order and issue a refund.

You must be at least eighteen (18) years old, or the age of legal majority in your jurisdiction, to purchase the Product. By placing an order, you represent that you meet this requirement. Your use of the Product must comply with all applicable laws, and you may not use the Product for any unlawful purpose, including activities involving sanctions evasion, money laundering, or prohibited conduct under local or international law.

If any provision of these Terms is found to be invalid, unenforceable, or void by a competent authority, that provision shall be deemed modified to the minimum extent necessary to make it enforceable or, if such modification is not possible, deleted. The remaining provisions shall remain in full force and effect. Failure by the Company to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliate or successor in interest, or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

These Terms, together with the Order Confirmation and the Privacy Policy, constitute the entire agreement between you and the Company with respect to the purchase of the Product, and supersede all prior or contemporaneous agreements, understandings, or communications relating to the subject matter hereof. If these Terms are translated into other languages for convenience, the English version shall prevail in the event of any conflict in interpretation.

Nothing in these Terms creates any partnership, joint venture, agency, or fiduciary relationship between you and the Company. You understand and agree that you act on your own behalf when using the Product or interacting with blockchain networks, and not as an agent or representative of the Company.